Claims Helpdesk

A claims helpdesk is a central point where claims for loss or damage can be handled and incidents reported and processed by telephone. Usually it is connected to an area and a local CAR policy. However, a helpdesk can also be used for other purposes, such as in processes where information and/or complaint handling is needed.

Advantages include:

  • Single contact point
  • Central role for an area
  • Clarity for registered parties and surroundings
  • Record-keeping and monitoring notifications
  • Preliminary surveys and vibration readings in the interest of prevention and documentation
  • 1 CAR policy for constructing parties so that, in case of damage/loss, it is clear where a claim can be submitted

Finally, it is also possible to set up a helpdesk for nuisance compensation. This is separate from the concept of loss, and can actually be regarded as a prevention measure for the surrounding area. We have extensive experience with such projects for the city centre of Utrecht.

Contact persons

Ilona Lintsen | Herman van Velsen

Feel free to contact

SilverPulse TPA Services has offices in Eindhoven and Amsterdam and a worldwide network for international cases. In addition to the underwriting knowledge, our experts have gained extensive experience in their own specific field of work. In short, experienced experts from the daily practice of the business community.

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