A claims helpdesk is a central point where claims for loss or damage can be handled and incidents reported and processed by telephone. Usually it is connected to an area and a local CAR policy. However, a helpdesk can also be used for other purposes, such as in processes where information and/or complaint handling is needed.
- Single contact point
- Central role for an area
- Clarity for registered parties and surroundings
- Record-keeping and monitoring notifications
- Preliminary surveys and vibration readings in the interest of prevention and documentation
- 1 CAR policy for constructing parties so that, in case of damage/loss, it is clear where a claim can be submitted
Finally, it is also possible to set up a helpdesk for nuisance compensation. This is separate from the concept of loss, and can actually be regarded as a prevention measure for the surrounding area. We have extensive experience with such projects for the city centre of Utrecht.